Overview
The day-to-day workflows you carry out in Duely, and how this section differs from the Obligations section that explains the law behind them.
Firm Setup
How to configure your firm in Duely, including the four setup statements that gate checks, the firm profile fields, vertical selection, and reporting toggles.
Program Builder
A step by step walkthrough of the AML/CTF program builder, the sections in each step, what gates approval, and how approving produces a new version.
Onboarding a Customer
A step by step walkthrough of adding a customer in Duely and taking them through the five onboarding steps to a due diligence baseline.
Creating a Matter
A step by step walkthrough of opening an engagement in Duely, scoping it against your AML/CTF program, and reading the matter record afterwards.
Verifying Identity
A step by step walkthrough of verifying a customer's identity in Duely, including the hosted link, recording a check yourself, and what to do when a check fails.
Screening
A step by step walkthrough of screening a customer against sanctions, politically exposed person, and adverse media sources, and how to work a match.
Evidence Packs
How to generate an evidence pack for a matter, what a pack contains, and the difference between a standard pack and a sensitive pack.
Filing a Report
How Duely handles suspicious matter, threshold transaction, cross-border, and annual compliance reporting, and why the firm always lodges with AUSTRAC itself.
Compliance Calendar
How the Compliance Action Center brings firm, matter and report deadlines into one calendar so nothing falls due unnoticed, and what it leaves to the Monitoring Queue.